The Institute of Banking Personnel Selection (IBPS) has released the notification for the post of Customer Service Associates (CSA) on 31st July 2025 for 10,277 vacancies. Two banks have still not mentioned their vacancies, which are UCO Bank and Indian Bank. Therefore, it is highly probable that the vacancies will increase in the future. The candidates who are interested in filling out the form and want to appear in the exam must know the complete selection process. The recruitment process for the CRP-CSA-XV 2026-27 examination involves a Preliminary examination, a Mains examination, a Local Language Proficiency Test (added in 2025), and a Document Verification. The detailed step-by-step recruitment process for IBPS Clerk 2025 is discussed below.
IBPS Clerk Selection Process 2025
The selection process of IBPS Clerk 2025 involves three stages of selection: Preliminary exam, Mains exam, and a local language proficiency test (LLPT).
The shortlisted candidates are called for the document verification process.
The Prelims exam is qualifying in nature, and the mains exam result is considered for final selection. But to be eligible for the mains exam, you need to first qualify for the Prelims exam.
- Preliminary Examination (Prelims) – Mandatory (Clear cut-off to appear for Mains Exam)
- Main Examination (Mains) – Marks counted for Provisional Allotment
- Local Language Proficiency Test (LLPT) – Qualifying and Mandatory
- Document Verification – At the time of appointment
No interview is conducted for IBPS Clerk posts.
The Provisional Allotment is done solely based on the IBPS Clerk Mains exam result.
IBPS Clerk Preliminary Examination
The stage of the IBPS Clerk 2025 selection process is the Preliminary Examination. The Prelims exam is qualifying and consists of a total of 100 marks.
It includes Numerical Ability, Reasoning, and English Language sections.
The structure for the IBPS Clerk 2025 prelims exam is provided below.
| Sr. No. | Name of Tests | Medium of Examination | No. of Questions | Maximum Marks | Time Allotted for Each Test |
|---|---|---|---|---|---|
| 1 | English Language | English | 30 | 30 | 20 minutes |
| 2 | Numerical Ability | English/ Hindi/ State language (if applicable) | 35 | 35 | 20 minutes |
| 3 | Reasoning Ability | English/ Hindi/ State language (if applicable) | 35 | 35 | 20 minutes |
| Total | 100 | 100 | 60 minutes |
You need to secure cut-off marks in each section. An adequate number of candidates in each category, as decided by IBPS, depending upon requirements, will be shortlisted for the Online Main examination.
IBPS Clerk Mains Examination (updated)
There have been major changes in the IBPS Clerk Mains examination pattern. The computer Aptitude questions that were previously mentioned with the Reasoning Ability section have been removed. And there have been major changes in the Quantitative Aptitude, Reasoning Ability, and General/ Financial awareness sections.
Previously, the total number of questions, including all three sections, was 190, and now it has been reduced to 155. Total marks remain the same, that is, 200 marks. The total time has been reduced to 120 minutes (2 hours), previously it was 160 minutes (2 and a half hours).
The detailed structure of the IBPS Clerk Mains exam 2025 is provided below:
| Sr. No. | Name of Tests (NOT BY SEQUENCE) | Medium of Examination | No. of Questions | Maximum Marks | Time allotted for each test (Separately timed) |
| 1 | General/ Financial Awareness | According to the State/ UT applied for | 40 | 50 | 20 minutes |
| 2 | General English | English | 40 | 40 | 35 minutes |
| 3 | Reasoning Ability | According to the State/ UT applied for | 40 | 60 | 35 minutes |
| 4 | Quantitative Aptitude | According to the State/ UT applied for | 35 | 50 | 30 minutes |
| Total | 155 | 200 | 120 minutes |
IBPS Clerk 2025 Local Language Proficiency Test (LLPT)
The LLPT test is conducted to assess your proficiency in reading, writing, speaking, and understanding the State/UT language for which you have applied for.
- You can only opt for ‘One‘ language at a time for the application.
- If you produce a 10th class marksheet or a certificate proving your efficiency in the local language of the state will not be required to undergo the language test.
- This test will be conducted only after qualifying in the online main examination.
- This test is mandatory and included in the selection process, and will be conducted by the participating bank. Marks in this test are qualifying.
If you fail this test, you will be out from the selection process and you will not be appointed for the Customer Service Associate Job.
IBPS Clerk Document Verification
The following documents in original and self-attested photocopies in support of the candidate’s eligibility and identity are to be invariably submitted at the time of joining/document verification. Non-submission of requisite documents by the candidate at the time of joining/document verification will debar their candidature.
- Valid system-generated printout of the online application form registered for CRP CSA XV 2026-27.
- Proof of Date of Birth (Birth Certificate issued by the Competent Authorities or SSLC/ Std. X Certificate with DOB).
- Photo ID proof.
- Mark-sheets & certificates for Graduation or equivalent qualification, etc. A proper document from Board/ University for having declared the result on or before 21/08/2025 has to be submitted.
- Caste Certificate issued by the competent authority in the prescribed format as stipulated by the Government of India in the case of SC/ ST/ OBC category candidates.
Candidates will not be allowed to join the allotted Participating Bank if they fail to produce the relevant eligibility documents as mentioned above.
IBPS Clerk Provisional Allotment Process
The total marks allotted for the Online Mains Examination are 200.
Marks will be converted out of 100 for the Provisional allotment.
You need to qualify in the Online Main Examination to be considered for the provisional allotment process.
The details will be made available on the IBPS official website. (@ibps.in)
On completion of the Main Examination, candidates shortlisted will be provisionally allotted to one of the Participating Banks, based on merit-cum-preference, keeping in view the spirit of the Government.
In the event of two or more candidates having obtained the same score, merit order is decided as per date of birth (the candidate senior in age is placed before/ above the candidate junior in age), as per the prevailing practice.
A reserve list to the extent of approximately 30 percent of the vacancies under each category may be kept, subject to the availability of candidates.
Major Changes in Mains Exam Pattern
Changes have been made in the General Awareness, Reasoning, and Quant sections as mentioned below:
- Quantitative Aptitude Section
- Previous marks – 50
- Previous No. of Questions – 50
- Previous Time Duration – 45 minutes
- New Marks – 50
- New Number of questions – 35
- New Time Duration – 30 minutes
- Reasoning Ability Section
- Previous marks – 60
- Previous Time Duration – 45 minutes
- Previous No. of Questions – 50
- New Marks – 60
- New Number of questions – 40
- New Time Duration – 45 minutes
- General/Financial Awareness Section
- Previous marks – 50
- Previous No. of Questions – 50
- Previous Time Duration – 35 minutes
- New Marks – 50
- New Number of questions – 40
- New Time Duration – 20 minutes
IBPS Clerk Cut-off Score Requirement
You need to obtain a minimum score in each test of the Online Mains Examination and also a minimum total score to be considered for further processing. That means sectional cut-offs and overall cut-offs apply.
- The cut-offs will be decided based on state-wise vacancies, and candidates will be considered for provisional allotment.
- The scores obtained in the Online Main Examination will not be shared with you before the completion of provisional allotment.
- The decision of IBPS in shortlisting and provisional allotment shall be final.
IBPS Clerk Equi-percentile Method for Score Calculation
The corrected scores obtained by each of the candidates in different sessions (if held) will be normalized using the equi-percentile method.
Scores up to two decimal points shall be taken for the purpose of calculations.
What is the Equi-percentile?
The Equi-percentile Method adjusts the scores of candidates from different shifts to bring them to a common scale, ensuring fairness in evaluation despite varying levels of question difficulty.
In exams like IBPS PO or Clerk, candidates appear in multiple shifts (morning, afternoon, evening) with different question papers. To ensure a level playing field, scores are normalized using this method.
How it works?
- Raw scores are calculated for each candidate in their respective shift.
- The percentile rank (not percentage!) of a candidate is determined — i.e., what percent of candidates scored below them in that shift.
- That percentile is mapped to the equivalent raw score in the reference shift (usually the one with average difficulty).
- The final normalized score is what a candidate with that percentile rank would have likely scored in the reference shift.
Example of Equi-percentile calculation:
Suppose a candidate scored 70 marks in Shift 1, and this score puts them in the 90th percentile.
In Shift 2, the 90th percentile corresponds to a score of 68 marks due to a harder paper.
After normalization using the Equi-percentile Method, the candidate’s score would be adjusted accordingly to ensure comparability.
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IBPS Clerk Selection Procedure 2025: FAQs
The IBPS Clerk selection process is conducted in two stages: Prelims Exam and Mains Exam
No. There is no interview for the IBPS Clerk post. Final selection is based on Mains marks only.
Yes. You give your bank preferences at the time of online application. You can apply for only one state/UT during the application.
Yes. If you’re selected in a state where you haven’t studied the local/regional language, the bank may conduct a local language proficiency test (LLPT) before joining. In the recent update, LLPT is made mandatory and qualifying.
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